Our Hosting Terms


SUMMARY OF TERMS

Please note that the summaries below are summaries for your convenience and are not the actual terms

  1. Introduction

    These are the General Terms that govern our relationship with you. They include the duration of the Agreement; fees to be paid to ISSLServ; when ISSLServ is authorised to monitor communications and content; the appropriate and reasonable measures ISSLServ takes to protect the security of your data and our systems; when ISSLServ is authorised to suspend or terminate your services; and the process followed when resolving disputes.

  2. Summary of our General Terms

    1. Commencement: The Agreement will start when ISSLServ provides you with a username and password.
    2. Acceptance of electronic invoicing: By placing an order through our website, you agree to accept electronic invoices from ISSLServ for the purpose of claiming input tax.
    3. Changing of service: We may change the features or functionality of any Service over time.
    4. Acceptable Use Policy: You must read and comply with the Acceptable Use Policy that relates to your use of our Services.
    5. Restriction of access to services: If you breach the Agreement, ISSLServ may restrict your access to the Services.
    6. Intellectual property rights: You accept that you will get no rights to our intellectual property on our systems.
    7. Your Content: You will retain all your intellectual property rights to any of your content you host with us.
    8. Your personal information: ISSLServ may keep your personal information and use it, for specified purposes. For example: to enable us to collect your debit order payment; as well as our internal marketing and contract administration, unless you specifically tell us that we may not do this.
    9. ISSLServ’s liability to you is limited. This means that we will not be liable to you for any damages or loss that you may suffer as a result of the fulfilment of the obligations of the terms of the Agreement.
    10. Governing law: Nigerian law governs this Agreement
    11. Addresses for service: We will use the address you give us as the address to serve legal notices and documents to you.

     

    OUR HOSTING TERMS (GENERAL TERMS)

    Introduction

    ISSLServ is a leading Nigerian web hosting service provider that provides a range of web hosting Services to its Customers. The Services are given subject to our Hosting Terms.

    All services provided by ISSLServ (“ISSLServ”) may be used for lawful purposes only. Transmission, storage or presentation of any information, data or material in violation of any United States federal, state or city law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, or material protected by trade secret and other statute. The subscriber agrees to indemnify and hold harmless ISSLServ from any claims resulting from the use of service which damages the subscriber or any other party.

    Prohibited are sites that promote any illegal activity or present content that may be damaging to ISSLServ’ servers, or any other server on the Internet. Links to such materials are also prohibited.

    Examples of unacceptable content or links:

    pirated software
    hacker programs or archives
    Warez sites

    NOTICE: IF YOUR ACCOUNT IS FOUND TO CONTAIN ILLEGAL ACTIVITY, ILLEGAL MP3 FILES, PIRATED SOFTWARE, HACKER PROGRAMS, WAREZ PROGRAMS, OR ANY OTHER ILLEGAL FILES, YOUR ACCOUNT WILL BE TERMINATED IMMEDIATELY, WITHOUT NOTICE. ADDITIONALLY, ISSLServ WILL NOTIFY THE PROPER AUTHORITIES OF YOUR ACTIONS.

    Traffic Usage

    All account plans come with a predetermined amount of traffic allowance. We monitor all accounts and suspend accounts once a user exceeds the allocated bandwidth.

    IRC

    We currently do not allow IRC or IRC bots to be operated on our servers.

    Server Abuse

    Any attempt to undermine or cause harm to a server or customer of ISSLServ is strictly prohibited. As our customer you are responsible for all your accounts. Should you violate the Terms of Services outlined within, your account will be cancelled without chance of refund.

    Refusal of Service

    We reserve the right to refuse, cancel or suspend service, at our sole discretion.

    All sub-networks, distributive hosting sites and dedicated servers of ISSLServ must adhere to the above policies, with the exception of system resources in respect to dedicated servers.

    Billing

    By the Account Activation Date of each month, ISSLServ shall either:

    (1) debit the client’s credit card (when such information has been provided by the client); or

    (2) deliver, by e-mail or regular mail, an invoice in accordance with the applicable Service Fees for services rendered for the current month. When an invoice is delivered to the client, payment shall be remitted to ISSLServ by no later than the specified payment due date. ISSLServ shall be entitled to immediately terminate this agreement for client’s failure to make timely payments. You will be provided with an invoice on a monthly basis. All credit cards are billed automatically on a monthly basis. It is the client’s responsibility to ensure that they have sufficient credit to cover this transaction. In the event that there is insufficient credit, we will send an e-mail notification, at which point we will need to be provided with another credit card account number within 24 hours. If we do not receive a response within 24 hours, the account, and all accounts under that account plan, will be suspended.

    Service Fees

    Certain services carry a setup fee charged by ISSLServ to client, which must be paid by client in order to have use of said services. If client terminates this agreement, client shall be responsible for any and all outstanding fees owed to ISSLServ and agrees to pay any and all fees incurred by client. Because the services are provided on a monthly basis, the client will be responsible for service fees incurred each month, regardless of when client provides notice of termination. Thus, for example, if the client provides notice of termination on the 15th day of a particular month, the client will be responsible for service fees for the entire month, and such fees will not be pro-rated or refunded.

    Money back guarantee & refund policy

    We do not generally refund cancelled contracts. For example, if your contract is quarterly and you request a refund after two months, no refunds will be admitted. No refunds are issued for setup charges, add-on charges, domain-registrations, add-on purchases, SSL certificates or overage charges. In case of AUP violations, any and all refunds are forfeit.

    Backups and Data Loss

    You indemnify us (hold us harmless) for loss of files and/or data residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on ISSLServ servers.

    Account Deactivations

    Any account deactivated due to non-payment will require a reactivation fee of $20.00 prior to reactivation.

    Cancellation Refunds

    We DO NOT refund partial monthly fees to accounts. We require 30 days notice for a cancellation.

    Refusal of Service

    We reserve the right to refuse, cancel or suspend service, at our sole discretion.

    Limitation of Liability

    ISSLServ shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from ISSLServ ‘ servers going off-line or being unavailable for any reason whatsoever. Furthermore, ISSLServ shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any web site from one of ISSLServ ‘ servers. All damages shall be limited to the immediate termination of service.

    Violations

    Violations of these Acceptable Use Policies should be referred to support@isslserv.ng. All complaints will be investigated promptly. Failure to follow any term or condition will be grounds for immediate account deactivation.

    Disclaimer

    ISSLServ cannot be held liable for system down time, crashes or data loss. We cannot be held liable for any predicated estimate of profits which a client would have gained if their site was functioning. Certain services provided by ISSLServ are resold. Thus, certain equipment, routing, software and programming used by ISSLServ are not directly owned or written by ISSLServ. Moreover, ISSLServ holds no responsibility for the use of our clients’ accounts. Failure to comply with any terms or conditions will result in the automatic deactivation of the account in question. We reserve the right to remove any account, without advance notice for any reason without restitution, as ISSLServ sees fit.

    Account Activation

    By activating your account with ISSLServ, you agree to the above policies and disclaimer. Upon requesting activation of an account, you are required to accept these policies, guidelines and disclaimer, and a copy of your acceptance is forwarded along with your activation request to be maintained with your account information.

    NOTICE:

    If you sign up for an account and fail to comply with these terms, no refunds will be given. We will, however, advise you by e-mail or phone prior to taking any action to provide you with an opportunity to correct the problem.

    Server Uptime Guarantee

    ISSLServ guarantees 99% service (http, ftp, pop, imap, smtp) uptime on all hosting plans. Should we fail to deliver this for any given calendar month, your account will be refunded a pro-rated amount for the duration of excessive downtime.

    ISSLServ reserves the right to amend any or all of the above policies, guidelines and disclaimer without notification. We also retain the right to increase any pricing and make changes to our account plans without notification.